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What is helpdesk fishing?Were you log a call and assign it to a group not knowing whether it should of gone there in the first place (due to lack of knowledge/total guess). You log the call and cast it into the 2nd line group waiting for a bite (for them to kick up a fuss)... Hmm just put that call into Cra040 support...wonder if thats the right place..oh well cast away let the helpdesk fishing begin. helpdesk fishing - video |
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