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What is Customer Service Representative?Well, THANK you --- FINALLY! Dat is what I've been waiting to hear for da last three minutes! Advice to CEOs everywhere: Most of da folks who call your service-center will need to verbally inquire/protest about their matter of business --- i.e., their question or issue is not something dat they can resolve themselves by merely using your automated phone system --- and so why not offer them DAT option FIRST, rather than making them suffer through a whole tedious-and-useless-to-them menu-litany before their exasperated ears eventually hear da welcome words, "To speak with a customer service representative, press 9"?! Why subject their distressed/confused/hurried selves to those other eight "press one for this, press two for this" possibilities which they very seldom could use, anyway?! Customer Service Representative - videoCustomer Service Representative - what is it?1. obsolete. There is no such thing as a customer service representative anymore. |
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